Carlson Gracie Team UK - Complaints Procedure

OUR COMMITMENT TO QUALITY

At Carlson Gracie Team UK, we are committed to providing the highest quality martial arts instruction in a safe, respectful, and supportive environment. We value your feedback and take all concerns seriously, as they help us maintain our standards and improve our services.

HOW TO SUBMIT A COMPLAINT

Contact Your Club Directly: Most issues can be resolved quickly by speaking directly with your club's head instructor or management.
Submit a Formal Complaint: If your concern has not been adequately addressed, please use the form below to submit a formal complaint to our Head Office.
What Happens Next: All complaints are logged and reviewed by our senior management team. We aim to acknowledge your complaint within 2 business days.
Investigation: We will investigate your complaint thoroughly, which may involve speaking with staff members and other relevant parties.
Resolution: We aim to resolve all complaints within 14 days. You will receive a response outlining our findings and any actions taken.

Important: If your complaint involves safety concerns, abuse, or other serious matters, please contact us immediately at info@bjjlondon.com.

SUBMIT A COMPLAINT

Full Name *

Email Address *

Phone Number

Club Location *

Complaint Type *

Date of Incident *

Complaint Details *

Please provide as much detail as possible, including any relevant information such as names, times, and specific concerns.

Desired Resolution

Please let us know how you would like to see this matter resolved.

I understand that the information provided will be processed in accordance with the Carlson Gracie Team UK Privacy Policy, and may be shared with relevant parties to address my complaint.

OUR COMMITMENT TO QUALITY

HOW TO SUBMIT A COMPLAINT

SUBMIT A COMPLAINT

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