OUR COMMITMENT TO QUALITY

At Carlson Gracie Team UK, we are committed to providing the highest quality martial arts instruction in a safe, respectful, and supportive environment. We value your feedback and take all concerns seriously, as they help us maintain our standards and improve our services.

HOW TO SUBMIT A COMPLAINT

Contact Your Club Directly: Most issues can be resolved quickly by speaking directly with your club's head instructor or management.
Submit a Formal Complaint: If your concern has not been adequately addressed, please use the form below to submit a formal complaint to our Head Office.
What Happens Next: All complaints are logged and reviewed by our senior management team. We aim to acknowledge your complaint within 2 business days.
Investigation: We will investigate your complaint thoroughly, which may involve speaking with staff members and other relevant parties.
Resolution: We aim to resolve all complaints within 14 days. You will receive a response outlining our findings and any actions taken.

Important: If your complaint involves safety concerns, abuse, or other serious matters, please contact us immediately at info@bjjlondon.com.

SUBMIT A COMPLAINT

Full Name *

Email Address *

Phone Number

Club Location *

Complaint Type *

Date of Incident *

Complaint Details *

Desired Resolution (optional)

I have read and agree to the Privacy Policy.

YOUR PRIVACY

All complaints are handled confidentially. Your personal information will only be used for the purpose of addressing your complaint and improving our services.

For non-urgent inquiries or to check the status of your complaint, please email info@bjjlondon.com.